Titan Electronic Repair Program
Our partnership with Titan helps us continue to grow to be your single sources for electronic components by offering a repair and exchange program for electronic control units (ECUs). Titan provides accurate diagnosis and repair for obsolete ECUs that are no longer available new. While working directly with CNH engineering, they follow original equipment manufacturer (OEM) specifications for supported ECUs diagnosing, repairing, testing, and validation each unite to verify that the issue(s) have been repaired. ECUs that support advanced diagnostics are fault simulated, error codes read and cleared.
Repair Lead Time:
The standard repair lead time is two (2) weeks once received by Titan. One (1) week for diagnosis and one (1) week for repairs.
Titan stocks previously repaired ECUs when your customer needs a repaired, tested, and validated ECU quickly. If in stock, the exchange can be to your dealership in 1-3 days in most cases. Domestic expedited shipping is included in the exchange pricing, as well as a prepaid shipping label for a core return.
Repaired controllers include an 18-month parts and labor warranty from the date of shipment on the same issue(s) as initially diagnosed and repaired. Exchanges consist of 18- month limited controller warranty from date of shipment to the dealership. Warranty does not apply to any controller failures or damages caused by any force majeure incident, negligence, or malfeasance.
Please have tractor model and ECU part number available when contacting for availability.
How to Send in an ECU for Diagnostics & Repair:
1. Complete the below electronically fillable PDF: “Dealer Request for Repair” form and e-mail to: BoardRepair@titansystems.com
2. Print a copy of the completed Dealer Request for Repair form to include with ECU shipment.
3. Package and ship ECU to:
CNH Industrial Reman Repair and Return Program C/O Titan Incorporated
1340 Grandview Parkway, Suite 200 Sturtevant, WI 53177, United States
Invoicing: CNH will invoice the dealership directly for the exact amount authorized by your dealership representative. The invoice will be for the exact amount that was approved by your dealership for the job on the Authorization form.
Exchange Core Charge: Exchange Core Returns are due back to Titan in 14 days. A core charge of $200 will be billed to dealer after 30 days for each core ECU that is not received. In addition, any exchanged ECU that is purchased knowingly without a core will have a $200 core charge added to the sales price up front.
Return Policy: Only advance exchanged ECUs may be returned within 10 days from receipt. ECU must be in the same physical and functional condition as when received. Before returning an ECU please call for a return authorization.
Re-stocking Fee: 15% for any returned ECU. Dealer must contact Titan for return authorization instructions prior to shipping any return to Titan.
Digital Dealer Request Form: No handwritten forms allowed all forms must be filled out electronically, saved, and emailed to Titan in PDF file format.
- By signing the Request for Repair form, you agree to the $325.00 diagnosis fee.
- If you choose to have the ECU repaired or exchanged the $325.00 diagnosis fee is included in the repair price.
- If you decline to have the ECU repaired or exchanged only the $325.00 diagnosis fee will be charged.
If you have questions about this program or our Reman products, please contact the Reman Technical Center at (888) WHY-REMAN or email@example.com.